Where are you based out of?
We are based out of the United States, with our office in Indianapolis, IN.
Do you manufacture your own products?
Yes, we do manufacture our own products at our 6 state-of-the art manufacturing plants that also puts us in a position to give you a direct-from-factory advantage.
Does IKIO keep stock in the US?
Yes, we do keep stocks in the US, which allows for quick delivery of products.
Do you provide photometric services?
Yes, IKIO does provide free photometric services too with a 25-hour turn around period.
Do you offer photometric analysis? What is its purpose?
When designing lighting in residential, industrial, or institutional projects, a photometric analysis is a prerequisite to control costs and increase the productivity of the light fixtures.
Its purpose is to study how light leaves a fixture and spreads into the application area. Specifically, it is the science of measuring light as perceived by the human eye. In large projects, photometrics play an important role in allowing lighting designers to understand how much light will be enough. It enables in confirming the level of brightness, intensity and more. It also helps in understanding lighting costs and calculating energy requirements.
SHIPING AND RETURN POLICY
What is our shipping policy?
All shipments shall be FOB Seller’s facility in Indianapolis, Indiana or such other shipping point as Seller shall designate (“Shipping Point”) (North American sales only; international sales shipping term will be as designated by Seller on the Order) unless otherwise stated on the Order. For international sales and shipping, terms will be designated by the seller in the quote or in the order acceptance. Seller may make partial shipments for any Order, and each partial shipment may be invoiced by Seller, but no partial shipment will relieve Buyer of its obligations under the remainder of the Order. Please go through our Terms & Conditions of Sales for more information.
What is our return policy?
Unless you have a separate agreement with IKIO, or except anything defined as non-returnable product, all new, unused products may be returned within 15 days from the date on the invoice or packing slip for a credit or return of the purchase price of the product; minus any shipping and handling fees and any associated restocking fees. For more information, please click on this link: Terms & Conditions of Sales